amazon帳號被盜用 - 洛杉磯

今天突然收到一本從amazon寄來的書
打開來看後發現是一本兩個多月以前放進購物車但沒有購買的書
裡面的收據上的購買日期是寫3/18
不過我已經大概兩三個禮拜沒有登入amazon了
一陣莫名其妙之後想說登入我的帳號去找order number來return
但密碼怎麼打都登入不了
重設了好幾次也不行
之後再另一個信箱裡面(不是登入用的信箱 是備用信箱)
看到一封amazon寄來的信
上面大概是說我的帳號被盜用了
所以他們把我的帳號關起來
不過奇怪的是 帳號被盜用了但也只買了這本書 還寄到我家
(我有查了我的銀行帳號 只扣除了這筆款項)
信是寫的落落長 但我看不太懂
因為收件資訊沒更改 也只買了這本書
為什麼amazom會知道我的帳號被盜用?
不知道有沒有人遇過這種情形?
既然帳號被關起來了那我需要回覆amazon還是什麼的嗎?
是不是照他所說的回覆他的mail直接reactivate我的帳戶比較好?
如果不想reactivate帳號那我要如何return這本書和拿回我的款項or帳號?
(因為我沒有order number)
對了還有 我查了兩個信箱
再買完這本書之後都沒有任何的信件通知(junk box裡也沒有)
一般來說在上面買完東西都會寄一封mail通知你或是給你order number
但我甚麼都沒收到
所以直到今天收到書我才發現有這個order
麻煩有遇過這種情形或是知道如何處理的版友指導一下
感激不盡

最後付上落落長的信件內容

Greetings from Amazon.com.
Please take the time to read this message -
it contains importantinformation about your Amazon.com account.
At Amazon.com, we routinely perform reviews of orders and customeraccounts
to protect our customers.
After careful review of youraccount, we believe it may have been accessed
and used by athird-party to make purchases without your permission,
but it appearsthey did not use your credit card to make these purchases.
It seemsthat someone obtained your personal account and/or
financialinformation elsewhere, and used it on Amazon.com to access
youraccount.
We have closed your account effective immediately because of thispossible
unauthorized account activity. If this recent accountactivity
(large electronics order) was authorized by you, please reply tothis
message as soon as possible and we will reactivate your account.
Otherwise, you will need to open a new account when you place futureorders
with us. If you had previously purchased digital content,
(Kindle books, MP3s, Videos, etc.)
please reply to this message and we will help transfer these items to
your new account.
It is important to know that Amazon.com accounts can only be accessedby
those who know personal, specific information about you and youraccount
-- such as your email address, Amazon.com password, physicaladdress,
credit card information, and other details. As mentionedabove,
it appears someone obtained some of your personal accountand/or financial
information elsewhere and used it on Amazon.com toaccess your account.
While it is not clear how this happened in your case, we do know
thatpersonal account and financial information are often obtained by
scamartists who send unsolicited email to unsuspecting users asking
themto "update" their account information.
The email usually contains alink to a website that is controlled by the
thief asking the user tosubmit personal information including email address,
password, creditcard number, and other relevant information.
Once the information isobtained, the scam artist can then gain access to
numerous onlineaccounts since many internet users frequently use the same
user name,email address, password, and financial information at multiple
websites. Please know that Amazon.com employees will *never* ask for your
password, nor will we ever send an email asking you to verify personal
information. Although it appears someone did access your Amazon.com account,
theywould not have been able to view your full credit card numbers as
theyare never displayed on our site.
However, it is possible your creditcard numbers may have been compromised
at the time your other personalinformation was obtained.
Therefore, we suggest you carefully reviewrecent credit card statements
to check for any unusual activity orunauthorized charges.




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