求救！priceline cancellation... - 洛杉磯

昨天首次在priceline上面競標旅館
但弄錯了日期
於是打電話去priceline客服
機器語音先問了我的request number 然後接到客服取消
但取消之後 打進去客服中心
用那個request number他只會聽不斷重複的機器語音
不能接到客服
小姐說會扣$25費用退其他錢
但我看priceline 寄得e-mail卻似乎一定要競標新飯店
而且他也不一定會還 還要看條件是否符合
更怪的是 上面的refund是0.00
又怕競標之後 取消的hotel錢也拿不回來 超頭大的...

priceline的信
Dear priceline Customer,

We understand you inadvertently selected the wrong date(s) when submitting your recent Hotel request. We cancelled your current Hotel reservation minus a cancellation fee of $109.37, and issued a refund in the amount of $0.00. The refund will be processed back to your account within 10 business days.

1. Please submit a new Hotel request with the correct date(s) on our website at http://www.priceline.com. You can either name your own price, or choose an itinerary where the price and the hotel's name are already displayed prior to purchase.

2. If your new request is accepted, please fill out the Service Request Form located at http://www.priceline.com/Customerservice/email/hotel/emailanswer.asp?category=1&question=8&subject=Hotel+Resubmit+Request and we will respond to you via email within 24 hours. Once we confirm your new accepted request meets the requirements, we will refund the entire amount of your cancellation fee minus the change fee (if applicable). If the guidelines are not met, your cancellation fee cannot be refunded.

3. Please remember that you must change either your check in and/or your check out date to be eligible to receive a refund of your cancellation fee minus the change fee. You can raise your offer price on your first request to increase your chances of receiving an accepted request. However, if your first new request is not accepted, you may continue to resubmit as many times as you would like (following the above criteria) until you get an accepted request.

Refund of the cancellation fees are typically processed within 48 hours of receipt of the Service Request Form. If you do not receive an e-mail confirmation from us within this time frame, please contact us so we can research this further for you.

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